IT Operations & Development
Friday afternoon, 5:00 PM. Just one last push for a new feature—because it went fine last time. Or a quick infrastructure upgrade—because that never goes wrong…
Surrounded by technology, you feel like you have everything under control. But are you truly able to process all the information from all that technology? When IT infrastructure and software development issues arise, people often say afterward that it was simply "human error."
How can you ensure that, amidst all this advanced technology, you stay aware of your employees' limitations? At SA Matters, we’re here to help.
Working with complex technology requires extra attention for your employees
The work environment of developers and IT infrastructure staff is highly technological. While many common issues have technical solutions, are your people truly able to grasp the consequences of using them?
The work environment of developers and IT infrastructure staff is highly technological. While many common issues have technical solutions, are your people truly able to grasp the consequences of using them?
By smartly connecting everything—through advanced tools and automated processes—we try to keep complex IT infrastructure manageable. But can we really expect people to understand the whole system? And when things go wrong, do we have enough people to fix the problem?
Fancy technology can give you a sense of control… as long as everything goes well. But the same fancy technology often hides complexity, which can quickly make problems worse—especially when it's unclear what’s happening beneath the surface. To truly understand what’s going on, situational awareness is essential.
Are the people in your organization aware of their own limitations? Does your organization have enough knowledge of the entire system? And are the right people available when you need them?
Unfortunately, people often don’t realize how limited their ability is to see the bigger picture. It’s time to introduce your employees to their blind spots and give them the right tools to handle things when they go wrong.
How We Can Help
Raise awareness of human limitations
Want to respond to incidents effectively and efficiently? Book a lecture, training, or workshop for your organization's employees.
How We Help Organizations…
Raising awareness of human limitations – How much do you really perceive?
Incident evaluations and situational awareness training
Learning to ask the right questions – The ones needed for strong situational awareness
Creating a safe work environment by understanding each other’s limitations
Handling incidents like firefighters do
Providing guidance on procedures and planning with human limitations in mind
What we offer
Lectures & Presentations
A situational awareness lecture tailored to the event or training day.
30–60 minutes
Workshops
An interactive workshop with relatable examples to gain an initial experience with situational awareness.
Half-day
Training
An interactive training program guiding participants through the most critical situational awareness limitations. Participants receive a handout summarizing key takeaways.
Half-day, full-day, or multi-day options available
Incident-evaluation
Analyzing and discussing incidents with a focus on situational awareness.
Available upon request
Custom program
Want to combine different offerings? For example, a training session after an incident evaluation? That’s possible too.
Available upon request
Get more information
| Testimonials
What other say about us
Like a lot of kids, I wanted to become a fireman when I grew up. Newsflash – I did not. I ended up the next best thing – a systems administrator.
But after having SA spend a day with us, showing us through knowledge and example alike what we all turn into when things are – figuratively – on fire, it turns out that I’m not as far from my childhood dream as I thought.
Fighting fires in an IT system can be just as stressful and chaotic as fighting real fires. Sure, you don’t fear for anyone’s life, but your brain doesn’t necessarily know that. Which means that all your most basic strengths and weaknesses are exposed. Turns out that situational awareness is among the first to go, but you won’t know that until it’s too late – or until Situational Awareness Matters here has told you about it.
Now that we know, we can act differently during a crisis. We can create support mechanisms for our firefighters, we can prepare better, and we can improve our post-mortems, if nothing else to make sure nobody gets fingers pointed at them for having reacted wrongly under pressure.
Eirik Oeverby Command Line Warrior in Chief - Entersekt
I recently had the pleasure of attending a Situational Awareness Matters workshop, and I must say, it was eye-opening. The content was incredibly insightful, shedding light on human behavior during high-pressure incident situations in a way that directly relates to my work in customer-focused software service delivery. Bart did an exemplary job of bridging the gap between the intense world of firefighting and the challenges we face in tech. His use of real-life examples made the concepts not only understandable but also immediately applicable. This workshop has genuinely transformed my approach to incident management, emphasizing the importance of situational awareness, decision-making under stress, and fostering a culture of learning from every incident. Highly recommended for anyone looking to enhance their team’s responsiveness and resilience.
Jan Wiersma Investor & Technology Executive