Helping your team see the bad things coming...
in time to prevent bad outcomes.
Helping your team manage disruptions...
to ensure safety, efficiency, and operational continuity.
If human error has large concequences...
Accidents with fatal consequences, days-long production stoppages, failing technical infrastructure, or reputational damage to your organization—these are things that might keep you up at night. Chances are, you already know that human actions often play a significant role in these issues. But why is it that people we consider skilled professionals sometimes still cause these problems?
... we should not seek to judge, but to understand
Pointing fingers and assigning blame when things go wrong doesn’t prevent repetition. Instead, it’s better to understand why it happened and address the root cause. Ultimately, there’s only one key question: Did people fully grasp the situation they were in?
This is called situational awareness—the ability to perceive and understand what is happening around you, in relation to the passage of time, in order to predict future events in time to avoid bad outcomes.
Did you know there are more than 120 barriers to good situational awareness? Chances are, they also play a role in your organization!
We help to understand human limitations
Our mission is to create a better understanding of human limitations in high-risk environments through our lectures, workshops, training sessions, and incident evaluations.
Keynotes & presentations
Workshops
Training
Incident review
Where we help
| Testimonials
What others say about us
Like a lot of kids, I wanted to become a fireman when I grew up. Newsflash – I did not. I ended up the next best thing – a systems administrator.
But after having SA spend a day with us, showing us through knowledge and example alike what we all turn into when things are – figuratively – on fire, it turns out that I’m not as far from my childhood dream as I thought.
Fighting fires in an IT system can be just as stressful and chaotic as fighting real fires. Sure, you don’t fear for anyone’s life, but your brain doesn’t necessarily know that. Which means that all your most basic strengths and weaknesses are exposed. Turns out that situational awareness is among the first to go, but you won’t know that until it’s too late – or until Situational Awareness Matters here has told you about it.
Now that we know, we can act differently during a crisis. We can create support mechanisms for our firefighters, we can prepare better, and we can improve our post-mortems, if nothing else to make sure nobody gets fingers pointed at them for having reacted wrongly under pressure.
Eirik Oeverby Command Line Warrior in Chief - Entersekt
I recently had the pleasure of attending a Situational Awareness Matters workshop, and I must say, it was eye-opening. The content was incredibly insightful, shedding light on human behavior during high-pressure incident situations in a way that directly relates to my work in customer-focused software service delivery. Bart did an exemplary job of bridging the gap between the intense world of firefighting and the challenges we face in tech. His use of real-life examples made the concepts not only understandable but also immediately applicable. This workshop has genuinely transformed my approach to incident management, emphasizing the importance of situational awareness, decision-making under stress, and fostering a culture of learning from every incident. Highly recommended for anyone looking to enhance their team’s responsiveness and resilience.
Jan Wiersma Investor & Technology Executive